today'a rant: laptop

the following joke is only for the hardcore star wars geeks:  what did the zabrak say to the sad muun?  "why the long face?"

three weeks ago, i filed a warranty claim for the laptop i am currently typing on.  my problem is that the entire right side of the touch pad craps out all the time.  last week, after i sent it away from repair, i got a notice that the hard drive needed to be wiped out and the operating system needed to be laid down again.  i got it back yesterday.  same problem.  thanks, IT geniuses.  i'm going to say the same thing now that i said to the warranty claims person i talked with on the phone:  it's a hardware problem, not a software problem.  i'm not that fucking dumb.

the health insurance system is broken.  has been for years.  it's not government's fault.  it's just that the system is one giant clusterfuck that nothing ever gets done right.  there's health providers, insurance companies, insurance brokers, COBRA, insurance billers, prescription management companies, and the list goes on and on.  if any one person working for any one of these companies fucks up (and believe me, there are a lot of fuck-ups working for these companies), then the information that gets passed on to everyone else is also fucked up.

i had COBRA last month.  if your job uses the company CobraHelp, your fucked.  find a new job now!  first, CobraHelp sent me a bill for the wrong amount.  then, they sent me a bill for the wrong amount with my wife's name wrong.  then when april 1st came around, they didn't continue my coverage like they were supposed to... for nine days!  but they happily cashed my check back in march.  now that i have new insurance, same shit with new people.  i was supposed to be covered since may 1st.  as soon as we try to get a prescription, they say we have to pay a huge deductible.  all this despite the fact that my plan does not have a deductible for scrips.  they thought i had a different plan.  how?  who fucked this up for us?  i want to find you, cut off your health insurance, and stab you in the testicle.